(877) 219-3663

1074 W Taylor, 126, Chicago, IL 60607

Online Ordering FAQs

What Administrators and Parents Need to Know

If you’re an administrator or a parent and have any questions about our online ordering system, you can always contact us for support. However, several questions can be answered below and also on our page, How Online Ordering Works.

If you’re an administrator, our team will set up a school profile for you. If you’re a parent, your school will provide you with ordering instructions and an organization code unique to your school, and you can set up your own account.

We will invoice schools at the end of the month. For parents, you will pay with a credit card kept on file in your online account.

For school ordering, our team will load appropriate menus onto administrators’ profiles. Parents who are ordering will need to log into the online ordering system and enter the school’s organization code to see the meals available.

We offer dairy-free, gluten-free, vegetarian and vegan meal options and can provide ingredients and nutritional analysis upon request.

There is no limit for school orders placed by administrators. Parents can order as far in advance as they’d like and can order extra items on a daily basis.

The ordering deadline is always Wednesday at midnight for the following week’s meals. This gives us plenty of time to procure and prepare fresh food for your students’ week of meals, starting with Monday’s dishes!

Yes. Orders can be edited or canceled up to 48 hours in advance.

Additional Questions?

If you have additional questions, don’t hesitate to contact us at or call 877-219-FOOD (3663). We’ll provide you with answers as quickly as possible!

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